Paul Hatch

Hi, I'm Paul.

I’ve spent my life making things. This extended into my career were I started as a software engineer, building products across a wide variety of industries. Over time I found myself increasingly drawn to the problems being solved rather than the underlying technology.

I’ve always had a strong connection to art and design—experimenting with illustration and printmaking, as well as travelling, exploring galleries, and seeking out street art and architecture. That curiosity led me to study Graphic Design at Shillington, which gave me the skills and confidence to freelance in identity design for small businesses. From there, I joined Console Connect as one of the founding members of the design team. Over the past decade, I’ve helped design and grow the Console Connect platform from the ground up. For the last four years, I’ve led and grown an international design organisation spanning Brisbane, London, and the Netherlands.

Outside of work, I’m mostly trying to keep up with raising three young kids. When I do find spare time, you’ll find me reading, adding to a LEGO collection faster than I can build it, attempting to surf, or trying to perfect pizza in the backyard oven.

The rest of this page covers the more conventional bits — where I’ve worked, what I’ve studied, and the tools I use day to day.

Work history

Present

8.5

years

Present

8.5

years

PCCW Global / Console Connect

Head of Product Design & Research

(3 years)

↑ Product Design Manager

(1 year)

↑ Senior Product Designer

(4.5 years)

Summary

Currently leading Product Design & User Research for a global, distributed team reimagining how enterprises design, provision, and manage network connectivity through a B2B SaaS automation platform.

My role spans product strategy, team development, design operations, and cross-functional alignment across product and engineering.

I led the growth of the design team from five to twelve people and established core Design Ops capabilities across research, data analysis, and design systems, enabling greater consistency, autonomy, and scalability across the function.

Alongside leadership responsibilities, I continue to contribute as a hands-on designer, working directly on critical product areas, prototyping, and solving high-impact UX problems.

Currently leading Product Design & User Research for a global, distributed team reimagining how enterprises design, provision, and manage network connectivity through a B2B SaaS automation platform.

My role spans product strategy, team development, design operations, and cross-functional alignment across product and engineering.

Alongside leadership responsibilities, I continue to contribute as a hands-on designer, working directly on critical product areas, prototyping, and solving high-impact UX problems.

Key responsibilities

Product design leadership across strategy, discovery, and delivery

Stakeholder management and cross-functional alignment

Building and scaling distributed design teams and practices

Ownership of design systems and experience consistency at scale

Driving research, insight generation, and UX metrics adoption

Facilitating critique, standards, and design quality governance

Leading interaction design, prototyping, and usability validation (hands-on IC work)

Aligning product experience, system design, and brand expression

Achievements

Scaled a globally distributed Product Design organisation supporting a complex enterprise platform

Designed and delivered a code-aligned Design System, improving consistency and scalability

Established a Design Ops capability spanning research, analytics, and systems

Introduced UX metrics dashboards tracking product adoption, usability, and customer engagement to guide evidence-based product decisions

Embedded continuous research practices through structured, regular customer interviews

Shaped early AI-enabled product direction through conceptual prototyping and testing

2.5

years

Console Connect

Senior Product Designer

2.5

years

Summary

As a founding member of the Design team, I helped shape a pioneering network automation platform that made enterprise-grade connectivity accessible to businesses without specialist networking expertise. Working closely with Product, Engineering, and company leadership, I led product design activities spanning discovery, user research, prototyping, usability testing, and delivery across a broad portfolio of products and features.

I also established the company’s visual identity, brand guidelines, and creative direction, ensuring a cohesive and recognisable brand presence.

Key responsibilities

End-to-end Product Design across discovery, ideation, prototyping and delivery

User research and usability testing

Design and optimisation of network ordering, visualisation, and management workflows

Cross-functional collaboration with Product, Engineering, and executive stakeholders

Creative direction and establishment of the visual identity

Achievements

Founding member of the Design team, contributing to the growth of a startup that achieved a valuation exceeding $100M and subsequently acquired by PCCW Global

Designed and launched a world-first self-service network automation platform

Conceived, designed, and launched a social networking platform to foster engagement & collaboration

Established the company’s visual identity and brand guidelines

years

years

Paul Hatch - Freelancer

Designer and Web developer (part time)

Designer and Web developer

Summary

Worked independently with a diverse range of small businesses to create and evolve their brands, delivering everything from logo design and visual identity systems to responsive websites built in WordPress. Partnered closely with clients across industries including hospitality, craft beer, recruitment, and retail to translate business goals into engaging digital and brand experiences.

Key responsibilities

Visual identity development

Logo design

Branding and rollout

Web design

Web development

Achievements

Creation and rollout of a number of small business identities

Malt brewing co.

Two trees cafe

Basket brothers cafe

Ethics Ready

Tera Digital Recruitment

2.5

years

2.5

years

Workcover

Senior Applications Developer

Summary

Worked in multiple Agile teams designing and developing applications and features for the WorkCover Queensland insurance platform, including internal CRM systems and public-facing portals for workers, employers, rehabilitation providers, and legal partners.

I contributed across the full stack, with a strong focus on UI design, interaction design, and front-end development across web and mobile applications.

Key responsibilities

Translating business requirements into technical solutions

Collaboration with BAs and UX designers to shape workflows and user experience

Full stack development of web and mobile applications

Design and implementation of responsive interfaces and reusable UI components

Achievements

Co-designed and delivered core dashboards and navigation systems for the new Employer and Partner portals, improving usability and task completion across key user journeys

Contributed to the design and delivery of multiple features across both internal and public-facing applications within the WorkCover Queensland platform

0.5

years

0.5

years

Wotif

Senior Software Developer (contract)

Summary

Worked across the full technology stack to deliver Wotif’s “Stays” initiative, enabling third-party and privately owned holiday accommodation listings. This included building authoring tools, publishing workflows, and customer-facing search, listing, and booking experiences as the business expanded into alternative accommodation models similar to Airbnb.

Key responsibilities

Full-stack development of web and mobile applications across the Stays platform

Collaboration with Business Analysts and UX Designers to define workflows and user experience

Achievements

Delivered end-to-end functionality enabling the launch of a new category of accommodation listings within the Wotif platform

6.5

years

6.5

years

Transaction Network Services

Principal Software Engineer

(1 year)

↑ Development Lead

(3.5 years)

↑ Senior Software Engineer

(2 years)

Summary

Progressed from a Software Engineer through to a Principal Engineer taking ownership of the technical direction for complex, business-critical payment initiatives within the TNS Payments Gateway platform.

As Principal Engineer, I focused on architectural direction, technology evaluation, and solving complex technical challenges across scalability, security, and high-availability systems.

As Development Lead, I led small, cross-functional Agile teams delivering greenfield payment products using Scrum. In addition to technical leadership, I contributed across requirements definition, estimation, prioritisation, and delivery—often operating in a hybrid engineering and product capacity.

As Principal Engineer, I focused on architectural direction, technology evaluation, and solving complex technical challenges across scalability, security, and high-availability systems.

Key responsibilities

Technical architecture and solution design for payments systems

Research and evaluation of emerging technologies and engineering practices

Full-stack development of scalable, secure, high-volume systems

Leadership of Agile development teams (Scrum delivery, sprint planning, coaching)

Requirements analysis, estimation, and backlog prioritisation in collaboration with stakeholders

Cross-functional coordination across product, engineering, and business teams

Achievements

Delivered multiple strategic payment products as part of the TNS Payment Gateway portfolio

Designed and implemented American Express corporate card processing with line-item level transaction tracking

Built and launched a stored card payment solution

Delivered a hosted payment page solution enabling merchant systems to outsource PCI-compliant card capture and processing

Developed a hosted batch processing capability supporting high-volume, offline transaction submission and processing at scale

years

years

Virigin Media

Senior Software Engineer

Summary

Worked in the UK as a Software Engineer designing and developing several of Virgin Media’s front and back-office applications. This included creating configurable registration and onboarding experiences for Virgin.net, enabling branding and promotional changes through configuration rather than code.

I also designed and developed the company’s central provisioning engine, a business-critical system supporting high-volume service requests, resilient processing, event tracking, and operational oversight.

Key responsibilities

Full-stack design and development of customer-facing and operational applications

Collaboration with Business Analysts and UX designers to define workflows and user experiences

Technical solution design and implementation for scalable, business-critical systems

Achievements

Introduced a configurable theming approach that enabled rapid deployment of branded onboarding experiences and promotional campaigns

Designed and delivered Virgin Media’s central provisioning engine, providing robust request processing, recovery mechanisms, event auditing, and operational visibility